Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve allocated

wheelchair spaces or other seats in any particular part of the auditorium if this is helpful. Please contact us in advance

Customers With Limited Mobility

The ground floor is accessible to customers with limited mobility, including wheelchair users. The Box Office, café bar, kiosk, toilets and Screens 1, 2 and 3 are located on the ground floor.There are wheelchair spaces in four of the five screens (six in Screens 1 and 2, four in Screens 3 and 4). We have a lift for access to all other levels from the ground floor. Our café bar has adapted counters for wheelchair users.

Visually Impaired Customers

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog. Large-print film schedules are available on request. We offer audio description for most screenings, and headsets are available to borrow

Customers With Impaired Hearing

Induction loop systems are fitted in each of the four auditoria. To access the system, you will need to turn your hearing aid to the T position. Certain performances carry subtitles and these are clearly indicated in the programme. We offer weekly subtitled screenings where possible

Disabled Parking

Blue-badge holders are permitted to park on disabled parking spaces on Tottenham Lane


There are wheelchair-accessible adapted toilets on every floor. There is an alarm cord inside should you need to call a member of staff

Bookings and General Enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all otheraccessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).