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When selecting tickets on the website, you should see a tab that says ‘Voucher’. Click on this tab, add the full voucher code in the field that appears, and then add the ticket to the basket. You can also use the voucher code when booking over the phone....
Yes we do, but only for bookings made over the phone or in person at the Box Office.
You can do it one of three ways:
It’s valid for 24 months from the date of purchase, or, if later, the date of the last card payment or top-up. Anything left on the card at the end of the validity period will be cancelled, and no refund will be given.
Once you’ve used the entire balance and no top-up is made within 30 days of that date, the Gift Card will be deactivated and cannot be re-used.
Audio description is a special service for blind and visually impaired cinemagoers. For selected films, a narration track is played through a special headset and fills the gaps between dialogue by describing what’s happening on screen. The track is undetectable to anyone not wearing a headset and so doesn’t affect their viewing experience.
To see which films have audio description, look for the ‘Audio described’ label next to a film’s time on the website and App; you can also call our dedicated booking line or ask at the Box Office. If you need the induction loop or a headset, please ask a member of staff when you arrive – we can also recommend the best seats to use in the screen.
Simply log in to MyPicturehouse using your online password. (If you bought your Membership in person or over the phone, you’ll need to activate your card and create a password first.)
Once you’ve signed in, you can book tickets for fellow Members by adding different card numbers in the relevant fields. Using the App? Make sure you’re logged in to get discounts and use your Member Free Tickets.
Come and see us at the Box Office and quote your Membership card number.
Need to find out your Membership card number? Use the digital Membership card on the Picturehouse App, or call our Membership hotline 0207 733 2229 and we’ll confirm it after a few security questions.
Everyone's a kid with a Picturehouse family ticket as adults pay child's prices. A Family ticket is for four people, at least two of whom must be under 15 (eg. 2 Adults and 2 children or 1 Adult and 3 children).
We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
U - Suitable for anyone
PG - Parental Guidance
12A - Suitable for 12 years and over but anybody under 12 can be admitted if someone over 18 is present
15 - Suitable for 15 years and over
18 - Suitable for 18 years and over
For full details, including reasons for each rating, visit bbfc.co.uk
Children under eight years old must be accompanied by an adult
Adults pay the child price with our family ticket. It's available for all screenings rated U, PG and 12A and covers four people: either one adult and three kids (under the age of 15), or two adults and two kids. Perfect for bringing the whole brood to the cinema during the school holidays.
Happy Mondays is our attempt to brighten up the start of the week and help keep the back-to-work blues at bay. That means cheaper tickets all day, every Monday (excluding bank holidays), for everyone!
Easy! Go to the Box Office – it’s open at least 15 minutes before the start of the first film each day – and let one of our team know what you’d like to see.
There’s no need! Your booking confirmation is your ticket, so you can go straight to the screen and show the QR code to our usher. (This can be on an email printout or on your mobile phone.)
If you don’t have access to a printer or a mobile phone, you can still quote your booking reference at the Box Office and we’ll print your ticket for you. Or, if you booked using your Membership, we can print one using your Membership card.
Beyond our standard adult price, we offer discounted tickets and membership options for over-60s and students (with valid student ID). Tickets are also cheaper for kids up to the age of 14.
Speak to a member of staff at the Box Office, or call our refunds hotline (020 7018 3629, open from 09.00 to 20.30).
We can only give refunds to the person who made the booking. If you bought or collected your tickets from the cinema, you need to return them at the Box Office in order to claim your refund.
Our Autism-Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, and their families, friends and carers. We aim to offer a relaxed and welcoming environment where staff are sensitive to the needs of children and families with autism. Tickets are at a reduced rate of £2.50 per person.
For information on upcoming Autism-Friendly screenings near you visit our Autism-Friendly page.
Welcome to your MyPicturehouse login area. If you have not logged in before please activate your card.Sign in to access your Membership information: